Mission, values and policies
Mission, values and policies
The pillars that shape us.
We build the comfort of living all around the world. Our roof windows and other products are safe, energy efficient and environmentally friendly.
In our daily work, we strive to ensure that FAKRO’s innovative solutions support the creation of homes filled with light, peace and safety. This mission is more than words — it is a direction that gives purpose to our actions and expresses our responsibility towards people.
The values we follow are present at every stage of our operations — from design to the finished product. They define the way we work, our approach to quality and the relationships we build with our partners.
Continuous development strengthens our position among the global leaders of the construction industry.
We continuously improve our products in line with market trends and customer expectations.
We build strong and effective business relationships and provide our partners with broad access to knowledge about our products.
We develop the professional competencies of our employees. Their high qualifications and commitment are the driving force behind our company.
We are one of the most innovative companies in Poland.
We are the authors of more than 260 patent applications, and our products reach over 70 countries. In this way, the company sets new directions for the development of the global roof window industry, while Poland has become a world leader in their production.
We enhance our cooperation with customers by maintaining the highest standards of service through the continuous refinement of our sales and marketing strategies.
We encourage employees to submit ideas, and their innovative thinking forms the foundation of the company’s development and its relationship with the external environment, while directly influencing the products we create.
We care for our employees, customers, business partners and the natural environment.
Our products are safe, environmentally friendly and energy efficient, while ensuring a high level of living comfort.
We build responsible business relationships based on transparent commercial terms, ethical principles and the core values of our company.
We provide stable employment and initiate as well as engage in activities that support our employees and their families.
We are a reliable company that consistently fulfils its commitments.
The high quality of our products is confirmed by numerous national and international certifications, reinforcing the global prestige of the Polish brand.
From the very beginning of our operations, we have cooperated with business partners around the world and have consistently expanded their number.
Nearly 4,000 employees have placed their trust in us. We are one of the largest employers in the region.
FAKRO is a Polish family owned company and one of the most innovative organisations in the construction industry. It specialises in the production and sale of roof windows, loft ladders and other products that enhance living comfort in homes around the world.
In its operations, the company places particular emphasis on development, product quality and safety, environmentally friendly solutions, and strengthening customer trust and satisfaction. FAKRO also ensures the continuous development of both its employees and the organisation.
The quality policy is implemented through the following objectives:
Delivering top quality products that meet customer expectations
Developing environmentally friendly solutions
Continuous improvement of products and the production system through the implementation of innovative solutions
Compliance with legal regulations, technical requirements and internal procedures
Openness to customers and ensuring professional service
Promoting the FAKRO brand through high product quality and the company’s authority within the building joinery industry
Developing employees’ professional competencies and increasing work efficiency
Strengthening the global prestige of the Polish brand
Expanding the customer base and sales volume to achieve economies of scale
Building an organisational culture based on ethical principles, company values and the principles of social capital
We increase the effectiveness of our operations through the continuous improvement of the quality system implemented across the FAKRO Group.
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